What Makes An Online Casino Reliable And Trustworthy?

The Basic Standards to Expect from an Online Casino
The Basic Standards to Expect from an Online Casino

There are thousands of online casinos worldwide. Thus, it is challenging to identify trustworthy and reliable gambling companies online. Some illegal casino sites manage to operate in certain regions, but the regulatory bodies often ban these casinos upon discovery. However, this does not stop other unreliable casinos from emerging on the internet. Experienced gamblers may also find it hard to detect untrusted casino sites. Thus, you can only imagine the fate of new gamblers.

In this article, we have carefully outlined all the major factors that make an online casino trustworthy and reliable. Keep reading!

Bonus Requirements

No doubt, online casinos are famous for the lucrative bonuses they offer. Today, there are so many bonuses that one can hardly keep track of. In Australia, Fair go casino provides one of Europe’s most reliable and rule-friendly casino bonuses. Of course, these bonuses are often designed for Australian players; however, they are available for all gamblers in other regions. This move is, of course, the same for international casinos in other regions, as there are several juicy bonus offers for gamblers worldwide.

However, bonuses from some casino sites are not worth it due to their terms and conditions. We all know that literally, every online casino features a set of t&cs governing how the bonus systems work. While these casinos all feature similar rules, there are some minor details that players need to observe.

Typically, some casino sites place high wagering requirements on bonuses and even set withdrawal limits for bonus winnings. These moves are, of course, not typical of trustworthy casinos. Thus, ridiculous bonus terms are a significant factor that should be checked to determine the casino’s reliability.


Undoubtedly, one factor that determines the legitimacy of an online casino is its licensing. Therefore, whenever you visit an online gambling site, the first thing you need to do is to confirm the licensing. As specified by licensing authorities, all casino sites should display their licensing information openly on their websites, often in the footer area. Thus, it should be easy to access the licensing information of a reliable and trustworthy online casino.

Licensing requires a lot of verification and screening. As a result, only reliable casino companies go through the process. Of course, different gaming authorities have different policies. However, you can always check to confirm that your preferred casino holds a license from the regulatory body governing casinos in your region. Some examples of reliable gambling regulatory authorities are the UK Gambling Commission and the Curacao Gaming Authority.

Customer Support

Customer support is one factor that can either make or break the reputation of an online casino. Every online casino promises 24/7 active customer support with a quick response rating. However, in reality, only a few casinos deliver in that regard.

Though most players overlook customer support, it is one of the most important factors to consider. Reliable casino sites employ a knowledgeable and active customer support team. Thus, these casinos often have diverse contact channels with active agents always on the line. Reputable online casinos should offer contact channels such as:

  • Live Chat (For live queries)
  • Phone (For urgent and instant support)
  • Email (For less urgent customer support messages)
  • Skype (For live video support)

Most gamblers overlook the essence of good customer service. However, it is one of the most crucial factors, as exemplary customer support also translates as reliability and trustworthiness.

Partnered Game Providers

Online players often have complete access to casino games, from slots to table games. Some online casinos offer over 1,000 games from reputable game providers, and new releases keep popping up. For example, the famous Woo Casino currently offers over 2,000 casino titles, which is the common variety you’ll find at reputable sites. Without any doubt, the overall essence of casinos in the first place is the games available to players.

There are several casino game providers out there. However, some game providers are known mainly for their quality and reliability. Of course, these game providers do not partner with untrustworthy casinos. Thus, seeing these game providers in some online casinos can spark a feeling of reliability.

Some of these game providers are:

  • NetEnt
  • Playtech
  • Microgaming
  • BBGaming

There are many other reputable game providers. However, the ones mentioned here are some of the most popular.

Website Speed

With the advent of modern technologies, faster devices keep emerging, and players are introduced to a whole new level of gambling. Today, most players find it impossible to cope with a slow website. Thus, it is a necessity that every reputable online casino should feature a fast website.

As odd as it may seem, website speed is partially interpreted as reliability in the online world, as this sends a positive message to gamblers. With that in mind, most gamblers leave casinos with slow navigation optimizations and probably never return.

Well-optimized websites make gambling easier, allowing players to move smoothly within web pages to access casino games quickly and freely. Thus, a website’s speed can determine the host company’s seriousness.

Security/Player Safety

Following the advent of online safety innovations, new security systems keep emerging, and internet safety is now on a different level. In the past, online gambling was always connected with the theft of private data and other cyber crimes.

Today, websites employ encryption systems like 128-bit encryption and the SSL data protection service, which are available in every reputable online casino. Also, modern payment tools ensure protection during transactions, so players using safe casinos should have no reason to worry.

Responsible Gambling Tools

Problem gambling is one of the significant factors affecting the gambling industry today. Online casinos are very convenient and easy to use. As a result, they pose a threat to possible addiction in cases of extended play. Due to this, most reliable casinos now feature problem gambling tools to ensure responsible gambling among players. More secure tools keep emerging in the gambling scene as time passes, making responsible gambling easier.

Some of these essential responsible gambling tools are:

  • Player Control Tool
  • Loss Limit Control
  • Self-Exclusion Tool

Most trustworthy casinos now partner with major bodies like GamCare, Gamestop, and BeGambleAware to fight gambling addiction worldwide.


It has become quite challenging to spot unreliable casinos, as they often appear closely identical to their trustworthy counterparts. However, with the factors outlined in this article, you can conveniently discover a trustworthy casino and also go as far as detecting if it is legal or not. From the licensing to the website security, speed, and other factors mentioned above, anyone can spot if a casino is trustworthy or not.

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John Smith
An engineer by degree and blogger by choice. Interested in writing the latest updates happening around the world. Loves to binge watch tv-series and movies.


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